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Testimonials

Here are just a few things people are saying about their experience at Toyota On The Park

October 2011

I want to take this opportunity to thank you and your colleagues for going 'above and beyond' in recently servicing my 2005 Toyota Sienna

You took the time to explain the specifics of what had happened to the van and took me into the service bay to show me as well

I really appriciate te extra effort that you and your colleagues made for me. I look forward to continuing to have my van serviced at Toyota On The Park

July 2011

I have been a Toyota customer since the purchase of my Corolla in 2009. I am a retiree who needs a lot of assistance in the maintenance of my car. During the past 2 years when I have taken my car in for recalls, maintenance and problems, Mark has been assigned on several occasions to attend to my needs.

Mark is very approachable, friendly, ready to assist in any way he can and explains technical terms to me in a way I can understand. He has even offered to help me apply acetone to my car to remove tree sap

I am writing to say that I am very pleased with the service Mark has provided me

June 2011

I am writing this letter in order to express my gratitude for the high quality service provided at my recent service appointment of my 2008 Toyota Highlander. The service I received was second to none, it was professional and courteous in every way.

I was impressed by your ability to troubleshoot the problem, answer my questions, and resolve the problem on a timely basis. The engine grinding noise I experienced upon startup is now gone. I feel confident in the safety of my vehicle again. The car sounds great. I was especially pleased when everything was completed on time.

I appreciate your positive attitude and believe that you and your team acted very professionally.

Once again, thank you to you and the rest of your team.

April 2011

I just wanted to send a note of thanks for Marlon and your team's dealing with our broken volume knob.

Although I was disappointed with the difficulty in replacing the volume knob part, I always felt like Marlon was working hard to make things right. I never once doubted that he was in our corner and doing his best to fix the situation. And in the end, with some hard work, he came through and definitely was a great endorsement for your dealership.

The icing on the cake was his offer to drop off the car after hours at our house. With three smaller kids, time is always in short supply, and this definitely was very much appreciated!

Once again, thank you for going the extra mile to help fix our Toyota.

 

March 2011

On each of my visits to the Service Department, I have noticed that all clients arriving are greeted courteously, including women owner/driver who obviously are not intimidated by their lack of "car knowledge". The Basic needs for short and longer wait clients are met by comfortable seating, morning papers and a plentiful supply of complimentary hot coffee.

The excellent quality of workmanship and customer service provided by Toyota On The Park obviously stems from a highly developed work ethic on the part of the personnel working in the Service Team. The PR process starts at the opening of the Service Department doors.

March 2011

When my car needs servicing, I am always happy to present my tale of woe iniitally by phone to Ms. Alisha Shah. in spite of my amateurish description, an inspection soon reveals the root cause of the problem plus the estimate of work to be done, time required and tentative cost. A mutually convenient appointment is made for the car to be serviced, all estimated while I am having a cup of coffee.

Alisha Shah's Smile is always warm and welcoming even on a winter's morning when the client is a day late. Her "memory-joggers" remind me of a service requirement under the leasing agreement (easily forgotten) and these are most welcome. She is clearly a people person, who enjoys and excels in her daily performance as an energetic member of the Service Department Team. In my opinion as a client, Alisha Shah is a credit to the entire organization of Toyota On The Park. Even if she never wins an "Employee of the Year" Award, I hope that Alisha stays with you for as long as I drive my Toyota car

August 2010

Thank you for your quick and friendly help.

July 2010

We love our new wagon - kids are calling it the "swagger wagon" now too.

Thanks again for your friendly approach and easy going demeanor.  Please know that we'll send anyone looking for a vehicle your way

May 2010

We took possession of our brand New Toyota Venza on Friday 14th.  Claire Fraser provided us with expert professional service and we are enjoying our brand new car with all it's bells and whistles.  We were very impressed with everyone we met at Toyota On the Park, including Nancy the business manager.  You have a very good team at Toyota On the Park and you must be very proud of them.  We would be proud to recommend your company.

June 2010

We would like to express our sincere thanks for the excellent service we received at Toyota On the Park.  Our experience with your staff have been nothing but first class and it was quite evident through you the company's commitment and to quality and customer satisfaction.This was exemplified by the manner in which you handled the issue of the scratch on the car.  It was wonderful to see how Claire went to the 9th degree ti ensure that we drove away from the dealership with a smile on our faces and as happy